Shipping policy

Shipping Policy

At Nocturna, every item is made on demand. This means your order is created specifically for you after checkout, instead of being pre-made or stored in bulk inventory.

Processing Time

Please allow 1–6 working days for your order to be produced before it ships. Production time may vary depending on the item, order volume, and availability.

Shipping Time

After production is complete, shipping time depends on the destination, shipping method, and fulfillment location.

Estimated delivery times:

United States: Some eligible items may arrive within approximately 5–7 days after fulfillment.
International Orders: Delivery times may vary depending on the country, customs, courier delays, and shipping method selected.

Please note that these are estimates and not guaranteed delivery dates.

Tracking Information

Once your order ships, you will receive a tracking number by email. Please allow some time for tracking updates to appear after the carrier receives the package.

Incorrect Shipping Information

Please make sure your shipping address, phone number, and contact information are correct before placing your order.

If an order cannot be delivered because of an incorrect address, missing information, or an unreachable phone number, Nocturna is not responsible for reshipping costs or refunds.

Delays

Shipping delays may happen due to holidays, customs, weather, carrier issues, or other events outside of our control. We appreciate your patience and understanding.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging.

If your package is lost in transit, contact us and we will review the issue with the carrier/fulfillment partner.

Delivered But Not Received

If tracking shows your package was delivered but you did not receive it, please first check with your local carrier, neighbors, household members, or building office. Once a package is marked as delivered by the carrier, Nocturna is not responsible for stolen or misplaced packages.